Contact Us

Welcome to Pin-Up Win Support

At Pin-Up Win Kenya, we believe top-tier support makes every play more enjoyable. Whether you’re placing your very first wager or you’re a seasoned punter, our Nairobi-based team is on standby to guide you every step of the way.

Live Chat

Hours: Daily, 7 AM – 11 PM EAT
Tap the purple chat icon at the bottom right on any page to:

• Get instant help with account verification and bonus redemptions
  
• Troubleshoot deposit or withdrawal issues in real time
  
• Ask about our latest promotions and how to use promo codes
  Our chat agents can assist you in both English and Kiswahili for a seamless experience.
  

Email Assistance

We aim to reply within 12 hours on business days. To speed things up, include your username and a brief description of the issue:

• General & Account Queries: [email protected]

Help Center

Find in-depth articles, video walkthroughs, and FAQs 24/7:

• Getting Started: Account creation, KYC steps, and security tips
  
• Bonuses Explained: How to claim, rollover rules, and expiry dates
  
• Site Navigation: Mobile vs. desktop, app instructions, and cookie settings
  
• Betting Primer: Singles, accumulators, system bets, and live betting